Q&A

Our goal is to supply the correct quality tool to suit the job and our materials and manufacture are designed to fulfil the task the tool has been designed for.

We operate a standard guarantee for all of our tools which is valid for 12 months from date of purchase.

Products that contain consumable elements are not guaranteed and these items have this consumable clause printed on all packaging.

For these items a replacement part is available to purchase. Manufacturers’ of Automotive Specialist Tools

Guarantee

If this product fails through faulty materials or workmanship, contact our service department direct on: service@youtools.co Normal wear and tear are excluded as are consumable items and abuse.

Returning Goods

Our representatives are now responsible for checking through the goods to be returned and can only accept tools that comply with our above guarantee.

If the goods are returned and not accepted by the company as complying with our policy, the representative will normally be asked to return them to you and explain the reason why. Remember:

Only tools supplied by The Tool Connection are covered

The tools must have been sold in the last 12 months

Wear and tear is not reasonable grounds for return.

Misuse, including failing to grease a draw bar is not covered.

Procedures

Your representative will go through the returns with you and will only take items that clearly are genuinely faulty and have not been abused.

If goods are found to be faulty ask for a sales receipt to identify date of purchase (If this is not possible check the obvious state of the goods).

Check to see if the tool is definitely a Tool Connection product (Laser, Gunson or Kamasa).

Check if it has been misused.

Any sign of being greased (if a bush tool).

T40 bits are often fixed with Locktite and forced removal will put the bit under too much pressure. Heat the fixing with a hot air gun to melt the glue before attempting to remove the bolt.

Condition of the product.

Is it a consumable element (see packaging)?

Complete the necessary forms with the REASON why the tool is being returned.

Make the arrangements for collection.

If the tool is rejected by our service team, the tool can be returned to the customer with the reason why it has been rejected. This will normally be via our Sales Representative. Alternatively, with confirmation from our customer we can scrap the tool.

Abuse

It is common knowledge hand tools are subject to abuse and most tools can withstand the robust environment. But sometimes the abuse will put the tool under pressure and cause it to fail. Common techniques that are considered abuse:

Signs of hammer marks where extreme force has been applied

Electrical products with obvious sign of water or moisture

Products supplied with handles are for hand tightening only. Signs of extending the leverage with power bars is abuse and extends the torque beyond the accepted levels

Impact guns used on threaded bars or other components

Signs of the tools being dropped

Signs of the tool being modified or dismantled

Torque Wrenches left wound up

Threaded bars obviously used without grease

youTools always seeks to sell the greatest value machinery on the market. These items should be of an acceptable quality, fit for purpose, and matching their description. On the odd occasion when things don’t go to plan, you can be rest assured that our Customer Support team is here to help! Check out our warranty section for all terms and conditions. As an online provider, we encourage you to retain all packaging as this will assist you in the rare case the item needs to be returned for servicing or replacement. With such a large product range, please be aware that there will occasionally be a case where an item is out of stock or there will be a delay when shipping your order. We will work with you to resolve any issue to the satisfaction of both parties.

All orders will be delivered in approximately 5-7 business days, please allow longer for some regional towns. Shipping times will vary for international orders. A shipping confirmation email will be sent to you as soon as your order leaves our warehouse.

To ensure your item arrives safely, we use Chunghwa Post which have tracking or a reference number.

Discount Trader is not responsible for any goods sent to an incorrect address, please make sure your delivery address is correct.

We use Chunghwa Post for all orders under 25kg. Deliveries are made on week days, during business hours.

Pick up is available from Monday to Friday, 9am – 5pm (excluding public holidays) from our shop/warehouse.

Privacy Policy Statement

Collection of Information:

youTools highly regards customer privacy as an important part of our relationship with customers. The following privacy policy applies to all of our customers using the youTools website, and complies with recognized privacy standard and norms in the industry.

In order to use theyouTools website we may require information from you in order to provide the best service possible to you our customer.

Correspondences may also be collected and stored, especially in regards to sales, support, accounts and email.

Any information collected by the company is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax, online chat or directly via our website

Use of Collected Information:

any details collected from youTools customers is required in order to provide you with our products and/or services, for a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information:

Security of your personal information is of paramount importance to us. When you enter information (such as credit card numbers) on our website, we encrypt that information using secure layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at

service@youtools.co

Access to Collected Information:

If your personally identifiable information changes, or if you no longer desire to use the youTools service, you may correct, update, delete or deactivate it by emailing us at service@youtools.co or choosing unsubscribe on our email offers.

Orders:

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing puposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications:

youTools uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at service@youtools.co with the word UNSUBSCRIBE listed in all caps in the subject line of the email.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with the party.

Third Parties:

youTools may at its discretion use other third parties to provide essential services on our site or for our business processes (such as logistics providers). We may share your details as necessary with the third party to provide the service that we require them to provide (such as delivery details of ordered goods).

The third parties are prohibited from using your personally identifiable information for any other purpose, other than the service that youTools intends for them to provide.

youTools does not share any information with third parties for any unknown or unrelated uses

Legal:

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our company and/or website.

Links:

Links on the youTools site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name youtools.co

Changes to Privacy Policy:

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places on the website we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review this document frequently. If we make material changes to this policy, we will notify you via our privacy statement document, by email, or by means of a notice on our homepage.

The simplest way to facilitate payment is Paypal via the Checkout process.

Our stock levels can change at any time. An order is only complete once payment has cleared. To prevent missing out, it’s best to pay as soon as possible.

Due to our warehousing process, once payment has been received, we are unable to cancel orders. Our 30 Day returns process will need to be followed in these instances.